Shipping & Refund Policy
At Seek Bamboo, our goal is simple: to make sustainable swaps easy, enjoyable, and worry-free. We’re grateful you chose us for your everyday essentials, and we’ll always do our best to make your experience a positive one.
Shipping Policy
Order Processing
We work hard to pack and ship orders as quickly as possible. Most orders ship within 1–3 business days after they are placed.
Orders placed on weekends, holidays, or after normal business hours will begin processing on the next business day.
During high-volume periods, product launches, holidays, or unexpected demand surges, processing may take a little longer. If there is ever a delay with your order, we appreciate your patience as our team works to get your sustainable products on the way.
Shipping Options
We currently offer shipping within the United States.
Seek Bamboo offers:
- Free shipping on orders over $45
- Standard shipping options at checkout
- Priority shipping options, when available
Shipping times may vary based on your location, carrier volume, weather, and other factors outside of our control.
Shipping Locations
Seek Bamboo ships from our U.S. locations:
Miami, Florida HQ
1424 West Flagler St
Miami, FL 33135
Carlsbad, California
5315 Avenida Encinas, Ste 140
Carlsbad, CA 92008
Your order may ship from either location depending on inventory availability and fulfillment needs.
Changing or Cancelling Orders
We try to fulfill orders quickly, so we cannot guarantee changes or cancellations once an order has been placed. However, we’re always happy to check and see if a change is still possible.
To request a change or cancellation, please email us as soon as possible at:
Please include:
- Your order number
- The email address used at checkout
- The change you are requesting, such as cancellation, address update, item change, or subscription adjustment
If your order has not yet been fulfilled, we’ll do our best to help.
90-Day Satisfaction Guarantee
We want you to love your Seek Bamboo sustainable routine. That’s why we offer a risk-free 90-day, 100% refund guarantee on eligible products purchased directly from SeekBamboo.com.
If your product is not the right fit, please reach out within 90 days of delivery, and our team will help make it right.
To request a refund, email:
Please include:
- Your order number
- The email address used at checkout
- A brief note about what did not work for you
Our customer care team will review your request and guide you through the next steps.
Returns & Refunds
Because many of our products are personal care or household-use items, we may not require a physical return in every situation. Our team will review each request and let you know the best next step.
Approved refunds will be issued back to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees, when applicable, are non-refundable.
Refund Exceptions
The following may not be eligible for refunds:
- Orders outside the 90-day satisfaction guarantee window
- Products not purchased directly from SeekBamboo.com
- Final sale or clearance items
- Gift cards
- International orders, if applicable in the future
- Orders with suspected misuse, fraud, or repeated refund abuse
If you’re unsure whether your order qualifies, please contact us and we’ll be happy to review it.
Exchanges
If something you ordered is not the right fit, we’re happy to help you find a better option when possible.
Please email Hello@SeekBamboo.com with your order number and what you would like help with. Our team can recommend a better product match, help with subscriptions, or review whether a replacement or refund is the best solution.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, or missing an item, please contact us right away at:
Please include:
- Your order number
- A photo of the damaged item or package, if applicable
- A brief description of the issue
We’ll work with you to make it right as quickly as possible.
Lost or Delayed Packages
Once a package leaves our facility, carrier delays can occasionally happen. If your tracking has not updated, your package appears lost, or your order is taking longer than expected, please email us at Hello@SeekBamboo.com so we can look into it.
We’ll help review the tracking, contact the carrier when needed, and work toward the best resolution.
Subscription Orders
If you are subscribed to any Seek Bamboo products, you can manage your subscription through your customer account.
For help pausing, modifying, skipping, or cancelling a subscription, please email:
Please include your order number or the email associated with your subscription so we can assist you faster.
Questions?
We’re here to help. For any shipping, refund, return, subscription, or product questions, please contact us at:
Thank you for supporting Seek Bamboo and choosing better everyday essentials for you and the planet.
