Shipping & Refund Policy
Not at this time. Potentially in the future for South Florida based purchases.
How Fast Will My Order Process?
We are grateful for your business! We strive to get your order out as fast as possible. Please allow 1-3 days for us to ship out your order.
Order Cut Off Time
Orders placed on weekends or after 5pm on weekdays will have their processing window begin on the next business day.
What Is the Cost of Shipping?
Seek Bamboo is happy to offer the following shipping rates:
- FREE Shipping for orders over $15
- 3 Day Shipping - $9.99
- 2 Day Shipping - $19.99
How long Does Shipping Take?
Shipping time is a function of distance from our shipping station. Typically orders will ship same day or next day and arrive in 3-5 business days. Our goal is to get your zero-waste products to you as soon as possible.
We accept returns. You can return unopened items in the original packaging within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price excluding the shipping cost and a 25% restocking fee; however, a credit will be applied to your original method of payment within 5 processing business days.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at Hello@SeekBamboo.com
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at Hello@SeekBamboo.com with details of the product and the defect. You can send the item you consider defective to:
831 SW 14th Ave Miami FL 33135
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product. If we do not notify you, you reserve the right to contact us as well.
Some items are non-refundable and non-exchangeable. These include Items purchased with shipping other than FREE SHIPPING.
To return the item you purchased, please mail it to:
Seek Bamboo at 831 SW 14th Ave Miami FL 33135
Refunds do not include any shipping and handling charges shown on the packaging slip, receipt or invoice. Shipping charges for all returns must be prepaid and insured by you. If the shipment is returned to us on our Shipping account there will be a $9.99 Charge/Deduction to your refund or exchange. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. For an order to ship out same day or next day, the order must be placed before 1pm Eastern Time.